Easy Returns
Let buyers open return requests themselves from your branded tracking page. You approve, the return code goes out automatically, and the buyer stays informed at every step.
Return requests from your branded tracking page
Buyers don't have to message you to send something back; they open the request on the tracking page and follow it there. It works whatever platform your sales channel runs on.
- Item selection, return reason and photos
- Verification that the request is genuine
- You set the return window
How Easy Returns works
Every step from request to refund on one screen.
The buyer opens a request
They pick the items to return on the tracking page and send the request.
You approve
One click, and the return code goes to the buyer automatically.
The return ships
The buyer drops off the parcel; the return is tracked automatically.
You close it
When the items arrive you settle the return and the buyer is notified.
Ship your first package in 5 minutes
15+ carriers, one dashboard. No integration needed.
Let your rules approve eligible requests
Requests that meet your conditions are approved without you looking; the rest wait for your review.
- Rules by return reason, product and quantity
- Rules by time since delivery and order total
- Pending returns settle automatically
Matched with returns on your sales channel
Return requests buyers open on your sales channel come into Shipink too, and refunds match on both sides.
- Shopify, IdeaSoft, ikas and Ticimax return requests in Shipink
- Refund matching with WooCommerce, Wix, Shopier, Etsy and PrestaShop
- Trendyol and Hepsiburada return claims in the order history
Stop managing returns through message threads
Other Features
Shipping
Ship with 15+ carriers from a single dashboard.
Tracking
Branded tracking page and automatic customer notifications.
Carrier Agreements
No-commitment, discounted shipping rates from day one.
Shipping API
Connect to 15+ carriers with a single integration.
Automation
AI-powered address correction and smart shipping rules.
E-Invoice
Issue sales invoices to your customers via your e-invoice provider.
E-Export
HS codes, proforma invoices and customs data, ready in advance.
Analytics
Shipping cost, delivery time and cash-on-delivery reconciliation.
Frequently asked questions
- Which plans include Easy Returns?
- Easy Returns is available on the Professional and Enterprise plans.
- Which carrier brings the return back?
- You choose the carrier when you approve; use your own agreement or Shipink's.
- What if the buyer never uses the return code?
- An unused return code is cancelled automatically and the request closes on its own.
- Do I have to approve requests one by one?
- No. Automation rules can approve the requests that meet your conditions.
Shipping? We take care of it
Every e-commerce company has different shipping operations, needs and problems. Let our team explain to you how we specifically solved these problems.
